Privacy Policy

Flow HQ LLC ("Flow HQ," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information collected through our website at www.flowhq.co (the "Website").

It also describes the privacy rights available to California residents under the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (collectively, the "CCPA"), and how to exercise those rights.

1. Scope of this Policy

This Privacy Policy applies only to:

• Information you provide through the contact form on our Website.

• Information automatically collected through cookies and similar technologies when you visit the Website.

This Policy does not apply to:

• Personal information we process on behalf of our business customers when delivering services.

• Information collected through channels other than the Website.

2. Personal Information We Collect

The personal information we collect depends on how you interact with our Website and the information you choose to provide. The categories of personal information we may collect include:

Identifiers

We may collect identifiers such as your name, email address, company name, IP address, and other similar information that you voluntarily provide or that is collected automatically when you use the Website.

Internet or Network Activity Information

We may collect information about your interaction with the Website, including browsing activity, referring pages, device information, and information collected through cookies and similar technologies.

Communications Information

If you contact us through our contact form or by email, we may collect the contents of your communications and any information you choose to include in your message.

Professional or Employment Information

If you submit information through our contact form, we may collect professional details such as your company name, job title, or business role.

Information We Do Not Collect

We do not collect payment or billing information through the Website, as purchases and transactions are not conducted on the Website.

We also do not collect protected classification characteristics, precise geolocation data, consumer profiles or inferences regarding preferences or behavior, or sensitive personal information through the Website. Additional information regarding sensitive personal information is provided in Section 4.

3. How We Collect Personal Information

We collect personal information from:

Information You Provide Directly

When you:

• Complete our Website contact form.

• Contact us by email.

Information Collected Automatically

Through:

• Cookies

• Analytics tools

• Similar tracking technologies

Information From Service Providers

Such as:

• Website hosting providers

• Analytics providers

• Cloud infrastructure providers

4. Sensitive Personal Information

Sensitive personal information includes data such as:

• Government-issued identifiers

• Account login credentials

• Precise geolocation

• Health information

• Religious beliefs

• Racial or ethnic origin

Flow HQ does not collect sensitive personal information through the Website and does not use or disclose sensitive personal information beyond purposes permitted by applicable law.

5. How and Why We Use Personal Information

We use personal information to:

• Respond to inquiries and requests.

• Communicate with you.

• Operate and maintain the Website.

• Improve Website performance and user experience.

• Send marketing communications when permitted.

• Analyze Website usage.

• Detect and prevent fraud and security incidents.

• Comply with legal obligations.

• Enforce our agreements and policies.

We do not use personal information for materially different purposes without providing notice.

6. How We Disclose Personal Information

We may disclose personal information to:

Service Providers

Including providers of:

• Website hosting

• Cloud storage

• Analytics services

• Email and communication tools

Professional Advisors

Such as:

• Attorneys

• Accountants

• Auditors

Corporate Affiliates

Where applicable within our corporate group.

Government Authorities

When required by law or legal process.

Corporate Transactions

Such as:

• Mergers

• Acquisitions

• Financing transactions

• Asset sales

Sale and Sharing of Personal Information

Flow HQ does not sell or share personal information as those terms are defined under the CCPA.

We also do not knowingly sell or share personal information belonging to individuals under 16 years of age.

7. Your California Privacy Rights

California residents may have the following rights:

Right to Know / Access

Request information about:

• Categories of personal information collected

• Sources of collection

• Business purposes

• Third parties receiving disclosures

• Specific information collected

Right to Delete

Request deletion of personal information, subject to legal exceptions.

Right to Correct

Request correction of inaccurate personal information.

Right to Opt Out

Request that personal information not be sold or shared.

Right to Limit Use of Sensitive Personal Information

Where applicable under law.

Right to Non-Discrimination

You will not be discriminated against for exercising privacy rights.

Right to Data Portability

Receive your information in a portable and usable format.

8. How to Exercise Your Rights

Submit a Request

Email us at:

hello@flowhq.co

Verification

We may verify your identity before fulfilling a request.

Authorized Agents

You may designate an authorized agent to submit requests on your behalf.

Response Timeline

• Confirmation within 10 business days

• Response within 45 calendar days

• Extension of up to an additional 45 days if necessary

Opt-Out Requests

Because Flow HQ does not sell or share personal information, we do not currently provide a "Do Not Sell or Share My Personal Information" link.

Where applicable, we honor recognized opt-out preference signals such as Global Privacy Control (GPC).

9. Cookies and Tracking Technologies

Cookies are small files stored on your device that help us improve Website functionality and performance.

We Use Cookies To:

• Remember preferences and settings.

• Understand Website usage.

• Measure performance and improve user experience.

Types of Cookies

Strictly Necessary Cookies

Required for Website functionality.

Functionality Cookies

Remember user preferences and settings.

Analytics Cookies

Help us understand Website usage and improve services.

You may disable cookies through your browser settings, although some Website features may not function properly.

Where required, we provide a cookie banner allowing you to manage preferences.

10. How Long We Keep Your Information

We retain personal information only as long as necessary for the purposes described in this Policy.

Generally, contact-form submissions and related correspondence are retained for:

24 months after our last interaction

After that period, information is deleted or de-identified.

11. How We Protect Your Information

We maintain reasonable administrative, technical, and physical safeguards, including:

• HTTPS encryption in transit

• Access controls and permissions

• Restricted access to personal information

• Service provider due diligence

12. Children's Privacy

Our Website is not directed to children under 16 years of age.

We do not knowingly collect, sell, or share personal information from children under 16.

If you believe a child has provided personal information to us, please contact us so we can delete it.

13. Residents of Other U.S. States

Residents of states with applicable consumer privacy laws may have rights similar to those described in this Policy, including rights to:

• Access

• Correct

• Delete

• Opt out of certain processing activities

14. Links to Other Websites

Our Website may contain links to third-party websites.

This Privacy Policy applies only to Flow HQ's Website.

We encourage you to review the privacy policies of any third-party websites you visit.

15. Changes to this Privacy Policy

We review and update this Privacy Policy at least every twelve (12) months.

Any updates will be posted on this page and reflected in the "Last updated" date above.

Where required, we will provide additional notice of material changes.

16. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email

hello@flowhq.co

Mailing Address

Flow HQ LLC
4179 Shafter Avenue Unit B
Oakland, CA 94609

If you have an unresolved privacy concern, you may contact:

• California Privacy Protection Agency

• California Attorney General's Office

Flow HQ LLC© 2026 Flow HQ. All rights reserved.